Politique d’expédition

SHIPPING POLICY

INNA ELSIE

At Inna Elsie, every piece is handcrafted and made-to-order with precision and couture attention to detail. Because of the custom nature of our designs, production and delivery timelines vary.

Please review our shipping guidelines below.

PRODUCTION & DELIVERY TIME

All pieces are made specifically for you.

Bridal Robes & Couture Pieces

Estimated production and delivery time:
2–8 weeks

Timeline may vary depending on design complexity and customization.

Wedding Dresses

Estimated production and delivery time:
1–6 months

Wedding gowns require detailed craftsmanship, fittings, handwork, and specialty fabrics. We strongly recommend placing your order well in advance of your wedding date.

Production time includes creation of your garment. Transit time begins once the item is shipped.

If you have a specific event date, you must inform us prior to placing your order.

Rush orders may be available upon request and are subject to approval and additional fees.

SHIPPING METHOD

We ship worldwide via trusted carriers such as:

  • FedEx
  • UPS
  • DHL

All orders include tracking information. You will receive a tracking number once your order has shipped.

DELIVERY AFTER SHIPMENT

After your order is completed and shipped:

  • USA: 2–5 business days
  • International: 3–10 business days

Delivery times may vary due to customs, carrier delays, or other unforeseen circumstances.

INTERNATIONAL ORDERS

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional clearance fees

Inna Elsie is not responsible for customs delays.

RETURNS, REFUNDS & EXCHANGES

Wedding Dresses (Made-to-Measure)

All wedding dresses are custom-made according to the client’s measurements and specifications.

Therefore, all wedding dress sales are FINAL and NON-REFUNDABLE.

By placing an order, you acknowledge and agree that:

  • Your dress is made specifically for you
  • It cannot be restocked or resold
  • No refunds, cancellations, or chargebacks are permitted after production has begun

Bridal Robes

Bridal robes may be eligible for exchange only.

  • Exchanges must be requested within [insert your timeframe, e.g., 3–5 days] of delivery
  • Item must be unused, unworn, and in original condition
  • Customer is responsible for return shipping

We do not offer refunds on robes.

SHIPPING DISCLAIMER

Once an order has been shipped and tracking has been provided, Inna Elsie is not responsible for:

  • Carrier delays
  • Lost or stolen packages
  • Delivery issues caused by incorrect address information

High-value orders may require signature confirmation upon delivery.

IMPORTANT NOTICE

Due to the couture, made-to-order nature of our brand, we do not guarantee specific delivery dates unless formally agreed upon in writing.

We recommend placing all wedding orders well in advance to ensure a smooth and stress-free experience.

Unauthorized chargebacks for custom-made items after delivery and/or use will be considered fraudulent and will be formally disputed with full supporting evidence.