Return Policy

RETURN, EXCHANGE & FINAL SALE POLICY

At INNA ELSIE, every wedding dress and bridal garment is handcrafted and produced specifically for each customer. By placing an order, you acknowledge and agree to the following terms.

WEDDING DRESSES – NO RETURNS, NO EXCHANGES, NO REFUNDS

ALL WEDDING DRESSES ARE FINAL SALE.

Because each wedding dress is custom-made according to the bride's measurements, specifications, design selections, and production requirements, wedding dresses are:

  • Non-Returnable

  • Non-Exchangeable

  • Non-Refundable

NO EXCEPTIONS.

Wedding dresses are created specifically for the individual customer and cannot be resold as standard inventory.

Once production begins, the order cannot be canceled, returned, exchanged, or refunded.

A customer is not entitled to a refund because:

  • The dress was made specifically for that customer.

  • The dress cannot be resold as a standard retail item.

  • Production costs, labor, materials, and customization are incurred specifically for that order.

  • The dress was manufactured according to the customer's approved measurements and specifications.

CUSTOM ORDERS

All custom and made-to-order products are FINAL SALE.

This includes:

  • Wedding Dresses

  • Customized or Personalized Bridal Robes

  • Customized Garments

  • Made-to-Order Pieces

  • Special Production Orders

Custom-made or personalized products are not eligible for return, exchange, store credit, or refund once production has commenced.

DELIVERY AND ACCEPTANCE

Once a package is marked as delivered by the shipping carrier, the order is considered fulfilled.

If the customer receives, possesses, wears, photographs, publicly displays, alters, or uses a wedding dress or custom-made garment in any manner, the item is considered accepted and is no longer eligible for any return, exchange, or refund.

Items used for:

  • Weddings

  • Engagement Shoots

  • Bridal Portraits

  • Social Media Content

  • Photography Sessions

  • Commercial Use

are automatically ineligible for return, exchange, or refund.

BRIDAL ROBES – RETURN WINDOW

Standard, non-customized bridal robes may be eligible for return if the customer contacts INNA ELSIE within 7 calendar days after the confirmed delivery date.

The robe must be:

  • Unworn and unused, except for reasonable try-on

  • Undamaged

  • Unaltered

  • Free from stains, makeup, fragrance, body products, or other signs of wear

  • Returned in its original condition

If the customer contacts INNA ELSIE after the 7-day return window, the return is not guaranteed and may only be accepted at the sole discretion of INNA ELSIE.

If INNA ELSIE approves a return requested after the 7-day return window, a $50 restocking fee will be deducted from the customer's eligible refund.

Customized, personalized, altered, or specially produced bridal robes are FINAL SALE and are not eligible for return or refund.

Fit preference, personal taste, length preference, lace placement, drape, color preference, or styling expectations do not constitute manufacturing defects.

RETURN SHIPPING LABEL POLICY

INNA ELSIE can provide a return shipping label upon request for an eligible and approved return.

All original shipping charges, including standard, express, rush, or expedited shipping fees, are non-refundable.

The cost of the return shipping label will be deducted from the customer's refund.

For an approved bridal robe return requested after the 7-day return window, a $50 restocking fee will also be deducted from the refund.

Once the returned item is received and inspected by INNA ELSIE, the remaining eligible refund will be processed.

Receiving authorization to return an item does not guarantee a refund. The garment must first pass inspection and satisfy all applicable return requirements.

CANCELLATION POLICY

  • Same-Day Cancellation: Full refund minus payment processing fees.

  • Cancellation Within 24 Hours: 50% refund.

  • After 72 Hours: NO REFUND. Production has commenced.

DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged due to a manufacturing defect, the customer must notify INNA ELSIE within 48 hours of delivery and provide:

  • Order Number

  • Photographs of the issue

  • Written description of the concern

INNA ELSIE reserves the right to repair, replace, or otherwise resolve verified manufacturing defects at its sole discretion.

Damage caused after delivery, including damage resulting from wear, improper handling, alterations, misuse, or third-party services, is not considered a manufacturing defect.

LEGAL NOTICE

By placing an order, the customer acknowledges that all wedding dresses and custom-made products are created specifically for that customer and are FINAL SALE.

The customer expressly agrees that custom wedding dresses, made-to-order garments, personalized products, and customized bridal robes are not eligible for return, exchange, or refund after production has commenced.

Standard, non-customized bridal robes may be eligible for return when the customer contacts INNA ELSIE within 7 calendar days after delivery and all applicable return conditions are satisfied.

Return requests submitted after the 7-day window are subject to approval by INNA ELSIE and, if approved, will be subject to a $50 restocking fee.

By completing a purchase, the customer confirms acceptance of these terms and conditions in full.