RETURN, EXCHANGE & FINAL SALE POLICY

At Inna Elsie, every piece is created with intention, craftsmanship, and attention to detail. Due to the delicate and exclusive nature of our garments, we maintain a strict return and exchange policy.

By placing an order, you agree to the policies outlined below.

FINAL SALE POLICY (IMPORTANT)

ALL FINAL SALE ITEMS ARE NON-RETURNABLE AND NON-EXCHANGEABLE — NO EXCEPTIONS.

This applies to:

• Sale items

• Discounted items

• Promotional purchases

• Made-to-order items

• Customized items

• Bridal robes and dresses

Final sale items cannot be returned or exchanged online or in-store, regardless of fit, preference, or timing.

ELIGIBILITY FOR RETURNS (FULL-PRICED, NON-CUSTOM ITEMS ONLY)

Returns are accepted ONLY if ALL conditions below are met:

• Item was full-priced at time of purchase

• Item was NOT customized, altered, or made-to-order

• Item is unworn, unwashed, unaltered, with all original tags attached

• Item has NOT been used for:

  • Photography

  • Social media content

  • Commercial use

  • Personal promotion or gain

• Item is free of odor, deodorant marks, makeup residue, stains, or damage

❗ Any item failing inspection will be rejected and returned to the customer at their expense.

BRIDAL ROBES & FIT DISCLAIMER

Bridal robes are delicate garments, not tailored dresses.

• Slight variations in fit, drape, lace placement, or length are normal and expected

• Fit preference (too loose, too flowy, too long, etc.) is NOT a defect

• We do NOT accept returns due to personal fit preference

If a bridal robe does not fit properly:

• You must provide clear photos and written explanation within the return window

• Our team will review and determine eligibility

EXCHANGE POLICY (LIMITED & CONDITIONAL)

Exchanges are NOT guaranteed and are approved at our sole discretion.

Exchanges MAY be considered ONLY if:

• The issue is strictly size-related

• The item is brand new, unworn, and unwashed

• Request is submitted within 7 days of delivery

• Photos are provided showing the issue clearly

Exchange Options (If Approved):

• Exchange for another bridal robe of equal or greater value

• Store credit (e-gift card)

❌ We do NOT offer:

• Refunds for fit preference

• Return labels for exchanges

• Multiple exchanges on the same order

RETURN REQUEST WINDOW

• Return requests must be submitted within 14 days of delivery

• Requests made after 14 days will be automatically denied

• A $15 processing fee applies to all approved refunds

• Return shipping cost is deducted from the refund

REFUND OPTIONS (MADE-TO-ORDER ITEMS)

Due to the personalized nature of made-to-order garments:

Option 1: Store Credit (Fastest Resolution)

• Issued once the item is received and approved

• Credit equals purchase amount (excluding shipping/fees)

• Credit never expires

Option 2: Original Payment Refund (Delayed)

• Refund is issued ONLY after the returned item is resold

• Timeline is not guaranteed

• This policy protects against losses on non-standard inventory

DAMAGED ITEMS

If your item arrives damaged:

• Email info@byinnaelsie.com within 48 hours of delivery

• Include:

  • Clear photos

  • Order number

  • Description of damage

❗ Items returned without prior approval will be rejected and sent back.

CANCELLATION POLICY

• Same Day Cancellation: Full refund minus 15% bank processing fee

• Next Day Cancellation: 50% refund

• After 72 Hours: NO refunds — order enters production

DELIVERY & SHIPPING LIABILITY

• Once marked DELIVERED, Inna Elsie is not responsible for loss or theft

• Shipping insurance is strongly recommended

• Without insurance, we are not liable for:

  • Lost packages

  • Delays

  • Damage during transit

LEGAL NOTICE

All policies are enforced in accordance with applicable consumer protection and fashion retail laws.
Inna Elsie reserves the right to refuse any return or exchange that does not meet the above criteria.

By completing a purchase on our website, you acknowledge and agree to these terms in full.