We believe that our client's special day is important and as such we maintain very strict adherence to our policies in order to ensure that our product is of the most superior quality at all times.
We do not accept change of mind for exchange, change of mind for refund or change of mind for store credit.
Our ethic is to be are able to confirm that all items are brand new and/or custom made for each client and no piece has been worn by another client and exchanged and resold.
We are unable to accept return for store credit or exchange on any of the following items which are not eligible for exchange for store credit exchange or replacement product.
We eligable for exchange if you have any problem with size, but only when product in brand new condition. You have 7 days to return your order for exchange
We don't provide any return labels
Same day full refund without $15 card fee
Next day cancelation 50% refund
after 72 hours no refund
Delivery: after package was delivered to you C-cop Inna Elsie not responsible for any losses or damages of package .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.